Refund Policy
We aim to provide accurate product information and carefully check the quality of every item before it is listed. If you have any questions about a product, its specifications, materials, sizing, compatibility, or expected appearance, please contact us before placing your order. Detailed information is available for all items.
Eligibility for Refunds
Refunds are available only when an item arrives damaged, defective, or significantly different from its listed description, and the issue is supported by clear evidence.
To request a refund, please send the following to our email address within 3 days of delivery:
- Your order number
- A clear, well-lit photo or video showing the damage or defect
- A video or photo showing the item and its packaging, where relevant
- A brief description of the issue
Evidence must clearly show the problem. Unclear, incomplete, or delayed evidence may prevent us from processing a refund.
Items Not Eligible for Refunds
We do not offer refunds or returns because an item is no longer needed, does not meet personal expectations, or is simply not liked after receipt.
Examples include:
- Changed your mind after ordering
- Found a similar item elsewhere
- Did not read the product description carefully
- Expected a different color, size, finish, or appearance than described
- Ordered the wrong item by mistake
Please review all product details carefully before completing your purchase.
Quality Assurance
Every product is checked for quality before being listed for sale. While we take care to ensure items meet the required standards, occasional transit damage can occur. In such cases, please contact us promptly with the required proof so we can review your request.
Sustainability
By limiting unnecessary returns, we reduce packaging waste, transport emissions, and our overall carbon footprint. Thank you for helping us make more thoughtful and sustainable purchasing decisions.
Contact
For refund requests contact us at refunds@greattrip.shop
Delivery Times
Orders are usually delivered within 1–2 weeks after the order is placed.
If your order has not arrived within 3 weeks, please contact us at [your email address] with your order number so we can check its status and assist you.
Delivery times may occasionally vary due to carrier delays, customs processing, holidays, or other circumstances outside our control.
For questions about products contact us at support@greattrip.shop